FAQ

Everywhere, all the time! It’s true because you don’t have to visit us in person to get your repair done swiftly—you can initiate the process online, and then have the device sent to us and back using a parcel service.

As for in-person service, you will find 1CORE in Kraków and Łódź. For the addresses and opening times, go to Contact.

Our location in Łódź is a Samsung service centre above all. Apart from that, the branch can serve as a collection point for the other brands we work with: Apple and Oppo.

This means you can leave your device at Piotrkowska street—but then we’ll redirect it to our Kraków service centre, and only there our experts will attend to it. Once repaired, it can be sent back to 1CORE Łódź or to you directly, as you prefer.

You can also initiate the process online right away and have the device sent to 1CORE Kraków—it’s the quickest way. To do so, click Request service at the top of this page.

Sure! And it can be the other way around too, if you wish: then you would send the device to us, using a parcel service, to finally collect it in person—because you’d be in the area anyway, for instance.

Regardless of your preference in this respect, you can initiate the repair process right away, upon clicking Request service at the top of this page.

IMEI is a unique number identifying your device. It is a sequence of 15 digits. SN is the serial number—its purpose is the same.

The fastest way to access it is to “dial” *#06#. The number displays on the screen then.

IMEI / SN is also indicated on the original box, in your purchase receipt, and in device information accessible through the system menu.

Just in case, note down your IMEI / SN before you dispatch the parcel.

If you’re unable to find the unique number of your device, choose “I don’t have …” when requesting the repair online.

Preferably—use the original box. But if you don’t have it, don’t worry: we’ll accept your device for repair anyway. If the latter is the case, just place it in a similar packaging.

Then, pack this box—original or not—in external packaging: a suitable, larger cardboard container. Eliminate free space inside using bubble wrap or a different filling material. The point is to prevent the smaller box from moving within the larger one in transit.

Finally, tape the packaging, so that the parcel does not open before reaching its destination.

Delivery cost is covered by the service centre—provided that repair actually takes place.

With devices which do not require repairs after all, we charge for the diagnostics performed. You can find the cost of diagnosing a device among our Prices.

According to manufacturers’ procedures, the service process involves installing special software on the device being repaired. This may require us to erase all data (Samsung)—therefore you’d want to have backups.

We offer a paid backup service, which includes restoring data to your device once the repair is over. For the cost, see our Prices.

Note! Sometimes—very, very rarely, but still—backing up or restoring data fails, in part or in full. Having that in mind, try to make your own copies of what is most important to you before you bring or send in your device for servicing.

Well, it depends on how much there is to be done: how complex is the issue, whether any special components are required, etc. In any case, we can offer a replacement device for the waiting time.

Our guarantee is that any repair concludes within 14 days from the date we receive your device. Basic actions—those most common, involving the screen or the battery alone—can be performed in an hour, even: ask for VIP Express.

Upon requesting repair—that is, completing the service order—an email is sent to you, confirming it. You will receive a message like that whether you initiate the process online or in person at 1CORE.

Afterwards, you can click the link contained in the email, at any time, to check in on the repair of your device. Or you can use the Repair status button at the top of our website—then you’ll have to enter your order number (or IMEI), which is also found in the message.

The fact of completing the repair—and, accordingly, having the device sent back to you or inviting you to collect it (as selected when you initiate the process)—is communicated in a separate email or phone call.

Naturally, yes—after all, we’re an authorised service provider! We issue 24-month warranties for Samsung and Oppo devices. With Apple, the warranty period is 12 months, plus we grant a 24-month consumer guarantee.