1CORE | Request service

Brand

Service handling the order

IMEI

None

The repair will proceed most smoothly if you provide us the IMEI / SN of your device.
If you’re not sure what these are, or where to find them—see our FAQ.

Enter IMEI

Do you want add more than one device in one service request (shipment)?
Register in our service system, which allows you to report up to 30 repairs at one time.

Choose the type of repair

Warranty Post-warranty

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Fault

Below, please describe what’s wrong with your device. The more information / observations you provide, the better.

If you believe you know what caused the malfunction, be sure to mention it!

Display replacement Rear window replacement Battery replacement Charge socket replacement Other fault

Fault description

Amount without contact

Specify the amount up to which we can perform the repair without contacting you.

Amount

Reference number

Do you want to mark the application with your own reference number ? Enter it here.

Reference number

Screen lock and your data

All data on your device will be erased. Enter your lock code and select a paid backup to keep it. Would you like to perform a paid backup?

Yes, I would like to request a paid backup at a cost of XX PLN

No, I do not need a backup. I agree to delete the data.

In order for the data to be backed up, remember to disable the lock - or give us access:

No screen lock

Pattern lock

PIN lock

Password lock

Enter password

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Customer details

I request a VAT invoice

Company Tax ID

Company Name

First Name

Last Name

Street

House number

Postal Code

City

Phone Number

How will you deliver your device?

After you order the repair online, it will be necessary to send a shipment with the device. By choosing InPost or UPS, you will benefit from free door-to-door service. If you prefer to send the package to us via another carrier, the cost of such shipping will not be covered by us.

InPost Parcel Post InPost Courier Own courier / personal delivery

Use other data to send

Street

House number

Postal Code

City

First and last name

Phone Number

How do we return your device?

InPost Parcel Post InPost Courier Odbiorę osobiście

Use other data to receive

Street

House number

Postal Code

City

First and last name

Phone Number

Selected parcel machine:

Change parcel machine

I declare that I have read and accept the terms and conditions of the service, the current version of which can be found on the website: https://www.1core.pl/pl/regulamin or for review at the reception desk.

I consent to the processing of my personal data by the administrator for the purpose of servicing the repair of equipment on the basis of the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2017, item 1000) and the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. You can read the privacy policy at https://1core.pl/pl/polityka-prywatnosci

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Looks like we now have all the required information. Just in case, make sure below that no mistakes have been made—this way we’ll avoid unnecessary delays in delivery and repair.

IMEI/SN

Type of repair

Problem

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Schedule courier pickup