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1. Device information
2. Personal data and logistics
3. Summary
4. Confirmation
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Brand
Service handling the order
The repair will proceed most smoothly if you provide us the IMEI / SN of your device. If you’re not sure what these are, or where to find them—see our FAQ.
Do you want add more than one device in one service request (shipment)?Register in our service system, which allows you to report up to 30 repairs at one time.
Choose the type of repair
Fault
Below, please describe what’s wrong with your device. The more information / observations you provide, the better.If you believe you know what caused the malfunction, be sure to mention it!
Amount without contact
Specify the amount up to which we can perform the repair without contacting you.
Reference number
Do you want to mark the application with your own reference number ? Enter it here.
Screen lock and your data
All data on your device will be erased. Enter your lock code and select a paid backup to keep it. Would you like to perform a paid backup?
In order for the data to be backed up, remember to disable the lock - or give us access:
Customer details
How will you deliver your device?
After you order the repair online, it will be necessary to send a shipment with the device. By choosing InPost or UPS, you will benefit from free door-to-door service. If you prefer to send the package to us via another carrier, the cost of such shipping will not be covered by us.
You do not need to print any label - we will give you a code, which you just need to put on the carton with a suitably clear pen. Go to any InPost parcel machine
We will give you a label to stick on the carton, which you must print yourself. The courier will pick up the parcel or you can take it to the nearest Inpost Parcel Post.
Scheduled pickup date*
Scheduled courier collection between: 9-15
How do we return your device?
Selected parcel machine:
Looks like we now have all the required information. Just in case, make sure below that no mistakes have been made—this way we’ll avoid unnecessary delays in delivery and repair.
Your data:
Device data
IMEI/SN
Type of repair
Problem
Delivery method
Return method
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